PRODUCTION TIME

After placing your order, you will receive a confirmation email with an order number.

Dédés works without stock and each piece is made to order. Pre-Orders take 8-10 weeks, or you can check our ready-to-ship section to have your orders faster !

All orders are sent from the Dédés workshops in Nice. Orders are sent via various services (Mainly Chronopost or Colissimo). We ship worldwide. Delivery charges are calculated based on your delivery address.

Customs charges for shipments outside Europe may apply and we are not responsible for them. We cannot predict if charges will apply or the amount that will be charged.

RETURN & STORE-CREDIT

Store credit is available on our e-shop. Don't hesitate to place your order; if the size or item doesn't suit you, you will receive a store credit for the entire e-shop.

In case of store credit : contact us contact@ciaodedes.com

IMPORTANT: We will provide store credit only if we receive the item in perfect condition, unused or damaged and if the item is not custom-sized. For example, if we have not made a hem specifically for you, or if specific details have not been adjusted for you. In summary, the returned item's size must be XS, S, M, L, or XL. We do not accept returns of custom-made pieces.

The refund will only be accepted in case of a non-compliance of the product, and in this case the items must be returned in perfect condition, unused or damaged.

In any case, if your order has been made to measure or if you wish to make a modification, we will not be able to exchange or refund your order.

The return of the products is the responsibility of the buyer.

DELIVERY INSURANCE

Insurance is available to cover the full refund of your order in the event of loss. This insurance costs 1% of the total value of your order if it is greater than 1200€ and at the price of 12€ for lower orders. If you wish to subscribe to this insurance, please specify it in the “comments” box when paying for your order or by sending an email to contact@ciaodedes.com.

PRICE

All prices are indicated in Euros, taxes included. Prices are calculated as accurately as possible.